After having some issues with my m11x that Dell Customer Support didn’t want to fix, I wrote this lovely email to Michael Dell (firstname.lastname@example.org) himself. Didn’t get anything back from Mr. Dell, but they did call me back and sent a technician the next day to fix my issues.
To whom it may concern:
My Alienware laptop’s service tag is: ******. Nearly every hardware component has failed on my laptop during its short lifespan, and now after a recent experience with customer service, I’m afraid what I might be told the next time I have to call Dell about a problem with my laptop.